Quality of Education

The Quality of Education of SBS Swiss Business School is derived from the overall Vision, Mission and Strategy. It contains 3 main elements:

The process of continuous improvement is reflected in Deming’s improvement cycle, known as the Plan-Do-Check-Act or PDCA cycle and in the RADAR logic (Results, Approach, Deploy, Assess and Refine) of the European Foundation of Quality Management (EFQM). The systematic PDCA cycle leads to quality control, quality assurance and quality improvement. This process fosters the achievement of our objectives:

All stakeholders are involved in the Quality of Education through the different connections in the organization chart. Quality of Education is entirely the responsibility and property of SBS Swiss Business School. At each level, ambitions are articulated, goals are identified, processes are established and assessments are made as to where improvements are needed:

We are audited regularly by the following accreditation bodies:

We gather and analyze qualitative and quantitative data and distribute the information about improvements to all stakeholders. Academic Self-Assessment Reports of all the SBS Swiss Business Schools based on these data are submitted annually and reviewed by internal and external audits. The correspondent audit reports contain conditions and recommendations, if applicable, which we implement to develop the SBS Swiss Business School’s Strategic Plan for Quality of Education and student success. You can find more information under Accreditation.

Stefan Wälchli

Head of Quality of Education
+41 44 880 00 88
Flughafenstrasse 3 8302 Kloten-Zurich, Switzerland
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