AI chatbot helps people access mental-health services

SBS Swiss Business School > CSCFS News > AI chatbot helps people access mental-health services

An AI chatbot developed by Limbic significantly boosted referrals to mental-health services within England’s NHS, notably aiding underrepresented groups less inclined to seek assistance. Amid escalating demand for mental-health services post-COVID-19, with 2022 witnessing a record 4.6 million referrals, the healthcare system struggles with insufficient funding and professionals. The chatbot aimed to facilitate quicker, more efficient access to care. A study published in Nature Medicine highlights its positive impact on referrals to NHS’s Talking Therapies program, offering psychological therapies for anxiety and depression.