As goods and services are produced and distributed they move through a set of interrelated operations and processes with the primary goal for the organizations to maximize their value to the customer. The design of these operations for achieving strategic advantage, improving and controlling them to meet the organization’s performance objectives is the domain of Operations Management. Successful organizations now routinely collect and analyze data in order produce forecasts that support informed decision making.
This course is intended to provide managers in all functional areas with sufficient knowledge to make informed “total business decisions” and to introduce standard terms and concepts for communications with operating personnel. In such a course, it should be recognized that breadth of subject matter, not so much the depth of topic. We will often use cases for classroom discussion